This Security Policy outlines the technical and organizational measures implemented by ### (COMPANY_NAME) ("Provider", "we", "us") to protect Customer data when using the backup-as-a-service platform available at ### (SERVICE_URL) ("Service").
1. Data Encryption
- All data in transit is encrypted using TLS 1.2 or higher.
- All backup data at rest is encrypted using AES-256 or equivalent encryption standards.
- Encryption keys are managed securely using ### (KEY_MANAGEMENT_METHOD), including regular rotation and access control policies.
2. Access Control
- Access to production systems is limited to authorized personnel using role-based access controls (RBAC).
- Multi-factor authentication (MFA) is enforced for all administrative access.
- Access logs are maintained and monitored for anomalous activity.
3. Network and Infrastructure Security
- Firewalls, intrusion detection, and prevention systems are used to protect network boundaries.
- Systems are regularly patched and updated to address known vulnerabilities.
- All services are hosted on infrastructure compliant with ### (HOSTING_COMPLIANCE_STANDARD) standards (e.g., ISO 27001, SOC 2).
4. Data Retention and Deletion
- Customer data is retained based on the active Service plan or as defined in the applicable Order.
- Upon termination, data is deleted within ### (DATA_DELETION_DAYS) days unless required by law or explicitly agreed otherwise.
- Data deletion processes are verifiable and logged.
5. Security Incident Management
- Security events are continuously monitored through automated tooling.
- In the event of a confirmed security breach affecting Customer data, we will notify affected Customers without undue delay and provide status updates until resolution.
- We maintain and test incident response procedures at least annually.
6. Personnel Security
- All employees undergo background checks and sign confidentiality agreements upon hiring.
- Security awareness training is mandatory and conducted regularly.
- Access rights are reviewed and revoked immediately upon employee departure.
7. Compliance
- Provider complies with applicable data protection laws and regulatory frameworks including ### (APPLICABLE_REGULATIONS) (e.g., GDPR, CCPA).
- Customers may request a Data Processing Agreement (DPA) at ### (DPA_URL).
8. Policy Updates
We may update this Security Policy to reflect changes in technology, legislation, or Service practices. The most current version is available at ### (SECURITY_POLICY_URL). Substantive changes will be communicated to Customers in advance.
9. Contact
If you have any questions or concerns regarding this Security Policy, please contact us at ### (CONTACT_EMAIL).