This Privacy Policy explains how ### (COMPANY_NAME) ("we", "us", or "our") collects, uses, and protects personal data when you use our SaaS backup services available at ### (SERVICE_URL) (the "Service").
1. Information We Collect
- Account Information: Name, company name, email address, billing information.
- Usage Data: IP address, device/browser data, access logs, user activity.
- Backup Data: Data voluntarily transmitted for storage and backup via the Service.
- Cookies and Tracking: We use cookies to enable essential functionality and analytics.
2. How We Use Your Information
- To provide, maintain, and support the Service.
- To process payments and manage subscriptions.
- To improve and secure the Service.
- To communicate with you regarding the Service.
- To comply with legal obligations.
3. Data Sharing
- We do not sell or rent personal data.
- We may share data with third-party processors and infrastructure providers bound by confidentiality and data protection obligations.
- We may disclose data if required by law or court order.
4. Data Retention
We retain personal data only as long as necessary to fulfill the purposes stated or as required by law. Backup Data is retained in accordance with your selected plan or applicable Order.
5. Data Security
We implement industry-standard technical and organizational measures to protect personal and Backup Data from unauthorized access, disclosure, alteration, or destruction.
6. International Transfers
We may transfer personal data to countries outside your jurisdiction. Where we do, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict your personal data, or object to processing. To exercise rights, contact us at ### (CONTACT_EMAIL).
8. Subprocessors
A current list of subprocessors is available at ### (SUBPROCESSOR_URL). We require subprocessors to comply with data protection obligations substantially similar to ours.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect data from children.
10. Changes to this Privacy Policy
We may update this policy periodically. Updates will be posted at ### (PRIVACY_POLICY_URL), and we will notify you of material changes via email or in-app notification.
11. Contact Us
If you have questions or requests related to this policy, contact us at ### (CONTACT_EMAIL) or at ### (COMPANY_ADDRESS).
For more information about how we handle data, see our Security Policy and Data Processing Agreement.