This Refund and Cancellation Policy ("Policy") applies to the services provided by ### (COMPANY_NAME) ("Provider", "we", or "us") through ### (SERVICE_URL) ("Service").
1. Subscription Cancellations
- Customers may cancel their subscription at any time through their account dashboard or by contacting support at ### (SUPPORT_EMAIL).
- Cancellations will take effect at the end of the current billing period.
- Customers retain access to the Service until the end of the billing cycle, unless otherwise specified.
2. Refund Eligibility
- We offer refunds only in the following cases:
- A technical failure of the Service, confirmed by our support team, that prevented meaningful use for more than ### (MINIMUM_DOWNTIME_HOURS) consecutive hours.
- Duplicate charges due to billing system error.
- Requests for refunds must be submitted within ### (REFUND_REQUEST_DAYS) days of the charge in question.
- Refunds are issued to the original payment method used at the time of purchase.
3. Non-Refundable Items
The following are non-refundable:
- Setup fees or onboarding services;
- Partial months of service;
- Fees for overages or additional usage;
- Service fees paid after contract termination for breach.
4. Termination for Breach
If the Customer's account is terminated due to a breach of the Terms of Service or Acceptable Use Policy, the Customer will not be entitled to any refund.
5. Changes to Policy
We may revise this Policy from time to time. The most current version will be posted at ### (POLICY_URL), and updates will take effect upon posting. Continued use of the Service after changes constitutes acceptance.
6. Contact Us
If you have questions or concerns about this Policy, please contact us at ### (CONTACT_EMAIL).